Licensing Troubleshooting 授权故障排除

General

将军

This section explains errors (and their solutions) that might appear when activating a node-locked license in the Redshift Licensing Tool or errors (node-locked or floating) that might appear the very first time you render.

本节将解释在红移授权工具中激活节点锁定许可时可能出现的错误(及其解决方案) ，或者在您第一次渲染时可能出现的错误(节点锁定或浮动)。

The render-time errors are printed both on the image as well as the Redshift Log File.

渲染时错误同时打印在图像和红移日志文件上。

I bought a Redshift node-locked license from redshift3d.com but I can't find the Redshift Licensing Tool!

This document explains the location of the Redshift Licensing Tool.

本文档解释了红移许可工具的位置。

If you cannot find the licensing tool on this location then it's very likely you have installed the demo version of Redshift. That version does not contain the licensing tool and is always rendering with watermarks!

如果您无法在此位置找到授权工具，那么很可能您已经安装了红移的演示版本。那个版本不包含许可工具，并且总是使用水印进行渲染！

In that case, please download a customer version from this link: https://www.redshift3d.com/product/download. To access this page, you will need to be logged in redshift3d.com using the same account that you used to purchase the license!

在这种情况下，请从这个链接下载一个客户版本: https://www.redshift3d.com/product/download。要访问这个页面，你需要使用与购买许可证相同的帐户登录 redshift3d. com！

I bought a Redshift C4D subscription from Maxon but I still see watermarks!

我从 Maxon 买了一个 Redshift C4D 订阅，但我仍然看到水印

If you're seeing watermarks with your newly-purchased Redshift C4D subscription license from Maxon, then it's very likely you have installed the demo version of Redshift. That version always renders with watermarks!

如果您看到水印与您新购买的 Redshift C4D 订阅许可证从麦克森，那么它很可能已经安装了红移演示版本。那个版本总是有水印的！

In that case, please download a customer version from this link: https://www.redshift3d.com/product/download. To access this page, you will need to be logged in redshift3d.com using the same account that you used to purchase the license!

在这种情况下，请从这个链接下载一个客户版本: https://www.redshift3d.com/product/download。要访问这个页面，你需要使用与购买许可证相同的帐户登录 redshift3d. com！

I just extended my node-locked license maintenance but Redshift still tells me "Your support and maintenance has expired"

我刚刚扩展了节点锁的许可证维护，但是 Redshift 仍然告诉我“您的支持和维护已经过期”

This error happens because you didn't use the Redshift Licensing Tool to claim your mainenance extension.

发生此错误是因为您没有使用红移授权工具来声明您的维护扩展。

Please read the maintenance extension documentation for more information.

有关更多信息，请阅读维护扩展文档。

I'm on Linux, using node-locked licenses and I frequently have to either repair or reset my license!

我在 Linux 上，使用节点锁定的许可证，我经常需要修复或重置我的许可证

This is typically happening if the folder /var/tmp/redshift is deleted or emptied. Some disk cleanup tools delete all contents for /var/tmp and that also deletes some important RLM node-locked license information!

如果文件夹/var/tmp/redshift 被删除或清空，通常会发生这种情况。一些磁盘清理工具会删除/var/tmp 的所有内容，这也会删除一些重要的 RLM 节点锁定的许可证信息！

Please ensure that no script or utility is deleting /var/tmp/redshift

请确保没有脚本或实用程序正在删除/var/tmp/redshift

Redshift Licensing Tool error: "Unable to connect to the Redshift activation server"

红移授权工具错误: “无法连接到红移激活服务器”

Redshift Licensing Tool error: " 红移授权工具错误:”Read 阅读 error 错误 from 从 network 网络 (-105)" or "License Generator not found at this URL (-1306)" or "Networking error (in msg_ init() (-103)Ho such file or directory (errno: 2) (-103) )或“许可证生成器未在此 URL (- 1306)”或“网络错误(在 msg _ init ()(- 103)中)何这样的文件或目录(errno: 2)(- 103)

This error can happen because of a number of reasons:

出现这种错误的原因有以下几个:

No internet access

没有网络连接

Please ensure you have internet access when activating a license

请确保您有互联网接入时，激活一个许可证

Your internet service provider (ISP) might be blocking the communication

您的互联网服务提供商(ISP)可能正在阻止通信

We have seen this happen in a few, rare, cases - especially with customers in China. Please try with a different provider (using your cellphone as a wifi-hotspot, for example) or try using a proxy.

我们已经在一些罕见的案例中看到了这种情况——尤其是在中国的客户中。请尝试使用不同的服务提供商(例如使用你的手机作为 wifi 热点)或者使用代理服务器。

You might have a firewall or proxy that is blocking the communication

您可能有一个阻塞通信的防火墙或代理

Please configure your firewall and/or proxy to allow communications to:

请配置您的防火墙及/或代理服务器，以便进行以下通讯:

activate.redshift3d.com, port 80 and port 443

Activate.redshift3d.com 80号及443号

Or you can try temporarily disabling your firewall and proxy. After the first render, you can re-enable them!

或者你可以尝试暂时禁用你的防火墙和代理。在第一次渲染后，你可以重新启用它们！

Your antivirus might be blocking the communication

您的防病毒程序可能正在阻止通信

This happens very rarely but we have seen it! Please try disabling your antivirus temporarily. After the first render, you can re-enable it!

这种情况很少发生，但我们已经看到了！请尝试暂时禁用您的防病毒软件。在第一次渲染之后，你可以重新启用它！

You might have had a Redshift crack previously installed

您可能已经安装了红移裂缝以前

An old Redshift crack was modifying the Windows "hosts" file to block communication to activate.redshift3d.com.

一个旧的红移裂缝正在修改 Windows 的“主机”文件，以阻止通信的 activate.redshift3d.com。

The "hosts" file is located in: C:\Windows\System32\Drivers\etc\hosts

“ hosts”文件位于: c: Windows System32 Drivers etc hosts

Please open the "hosts" file (it's a text file) and see if it contains any lines that mentioned Redshift. If it does, please remove those lines and save the file.

请打开“ hosts”文件(它是一个文本文件) ，看看它是否包含任何提到红移的行。如果有，请删除这些行并保存文件。

If you have any other cracks, please uninstall them as they can interfere with the activation process

如果您有任何其他裂纹，请卸载他们，因为他们可能会干扰激活过程

Redshift Licensing Tool error: There is no maintenance extension to apply for your activation key

红移授权工具错误: 没有维护扩展来申请您的激活密钥

If you wish to use the latest Redshift version and your existing license maintenance has expired, you can purchase a maintenance extension.

如果您希望使用最新的红移版本，并且您现有的许可证维护已经过期，则可以购买维护扩展。

Redshift Licensing Tool error: The activation key 'XXXX-XXXX-XXXX-XXXX' is already in use

红移授权工具错误: 激活键“ xxxxx-xxxxxxxxx-xxxxxx”已经在使用中

This error means that your node-locked key was already activated on another computer and cannot be activated currently.

此错误意味着您的节点锁定密钥已在另一台计算机上激活，并且当前无法激活。

If another computer currently has the node-locked license, you will need to deactivate the license (using the Redshift Licensing Tool) on that computer. Then, you will be able to activate the license on any computer you want.

如果另一台计算机当前具有节点锁定许可证，您将需要停用该计算机上的许可证(使用红移许可证工具)。然后，您将能够激活的许可证在任何计算机上你想要的。

In some cases, a significant modification on the computer's hardware (changed motherboard or disk drive, for example), can invalidate the license but Redshift detects those cases and automatically refreshes the license. But if too many things changed in the computer, you might have to reset the license (please see below).

在某些情况下，对计算机硬件进行重大修改(例如，更改主板或磁盘驱动器)可以使许可证失效，但是 Redshift 检测到这些情况并自动刷新许可证。但是如果计算机中发生了太多的更改，您可能需要重置许可证(请参见下面的内容)。

If the license is currently tied to a computer that is completely damaged or lost or stolen (so you cannot run the Redshift Licensing Tool on it), the Redshift Licensing Tool will give you the option to reset your license.

如果许可证当前绑定在一台完全损坏、丢失或被盗的计算机上(所以你不能在它上面运行红移许可工具) ，红移许可工具会让你选择重置你的许可证。

You get only three of these resets! So please make sure you only use them for the aforementioned emergencies and not because you forgot to deactivate the license on some other (work or home) computer!

你只有三个这样的重置！因此，请确保您只在上述紧急情况下使用它们，而不是因为您忘记停用其他(工作或家庭)计算机上的许可证！

Redshift Licensing Tool error: Failed to repair license

红移授权工具错误: 修复授权失败

This is an extremely rare error! Please try the following steps to try to resolve it:

这是一个非常罕见的错误! 请尝试以下步骤来解决它:

• Try deleting the file  尝试删除文件redshift-core.lic file in the folder 文件夹中的文件C:\ProgramData\Redshift and try activating again 然后再次启动
• If the above doesn't work, also try deleting  如果上面的方法不起作用，也尝试删除C:\ProgramData\Reprise\redshift\redshift-core (please do that even if the folder appear to be empty!) (即使文件夹看起来是空的，也请这样做!)

Render-time error: Licese found but is not valid for this machine

渲染时间错误: 找到了 liese，但对此机器无效

This error can appear with node-locked licenses. It basically means that the license needs to be refreshed in the Redshift Licensing Tool. Please run the tool the deactivate/reactivate your license.

此错误可能出现在节点锁定的许可证中。这基本上意味着许可证需要在红移许可工具中刷新。请运行停用/重新激活您的许可证的工具。

If this doesn't solve the issue, please try deleting the file redshift-core.lic file in the folder C:\ProgramData\Redshift and try activating again

如果这不能解决问题，请尝试删除文件 redshift-core。文件夹 c: ProgramData Redshift 中的 lic 文件，并尝试再次激活

Render-time error: This version of Redshift does not support floating licenses

渲染时错误: 这个版本的红移不支持浮动许可证

This error will appear in two cases:

这个错误出现在两种情况下:

If you purchased a floating license: you would have received an email from redshift3d.com that contains download links to the floating-license-enabled installers. Please use those installers instead of the installers on the downloads page.

如果你购买了一个浮动许可证: 你会收到一封来自 redshift3d. com 的电子邮件，其中包含到浮动许可证启用的安装程序的下载链接。请使用那些安装程序而不是下载页面上的安装程序。

If you purchased a node-locked license but you're seeing this error then this means you have either the general RLM crack installed or an older Redshift crack installed. In either case, you'll need to uninstall the crack and also remove the redshift_LICENSE environment variable. There are many tutorials that explain how to do that. Please do a web search for "how do I remove an environment variable in Windows".

如果您购买了一个节点锁定的许可证，但是您看到了这个错误，那么这意味着您要么安装了常规的 RLM 裂缝，要么安装了较老的红移裂缝。不管是哪种情况，你都需要卸载这个漏洞，同时移除红移许可环境变量。有许多教程解释如何做到这一点。请在网上搜索“如何删除 Windows 中的环境变量”。

Render-time error:  渲染时间错误:License subsystem failed to initialize (0) 授权子系统初始化失败(0)

This error will appear in two cases:

这个错误出现在两种情况下:

If you purchased a floating license: you would have received an email from redshift3d.com that contains download links to the floating-license-enabled installers. Please use those installers instead of the installers on the downloads page.

如果你购买了一个浮动许可证: 你会收到一封来自 redshift3d. com 的电子邮件，其中包含到浮动许可证启用的安装程序的下载链接。请使用那些安装程序而不是下载页面上的安装程序。

If you purchased a node-locked license but you're seeing this error then this means you have either the general RLM crack installed or an older Redshift crack installed. In either case, you'll need to uninstall the crack and also remove the redshift_LICENSE environment variable. There are many tutorials that explain how to do that. Please do a web search for "how do I remove an environment variable in Windows".

如果您购买了一个节点锁定的许可证，但是您看到了这个错误，那么这意味着您要么安装了常规的 RLM 裂缝，要么安装了较老的红移裂缝。不管是哪种情况，你都需要卸载这个漏洞，同时移除红移许可环境变量。有许多教程解释如何做到这一点。请在网上搜索“如何删除 Windows 中的环境变量”。

In the second case (previously installed crack version of Redshift or RLM), please also be aware of the following:

在第二种情况下(以前安装的红移或 RLM 的破解版本) ，也请注意以下事项:

An old Redshift crack was modifying the Windows "hosts" file to block communication to activate.redshift3d.com.

一个旧的红移裂缝正在修改 Windows 的“主机”文件，以阻止通信的 activate.redshift3d.com。

The "hosts" file is located in: C:\Windows\System32\Drivers\etc\hosts

“ hosts”文件位于: c: Windows System32 Drivers etc hosts

Please open the "hosts" file (it's a text file) and see if it contains any lines that mentioned Redshift. If it does, please remove those lines and save the file.

请打开“ hosts”文件(它是一个文本文件) ，看看它是否包含任何提到红移的行。如果有，请删除这些行并保存文件。

If you have any other cracks, please uninstall them as they can interfere with the activation process

如果您有任何其他裂纹，请卸载他们，因为他们可能会干扰激活过程

Render-time error: No license found

渲染时间错误: 没有找到许可证

If you purchased node-locked licenses: please use the Redshift Licensing Tool to activate your license.

如果您购买了节点锁定许可证: 请使用红移授权工具激活您的许可证。

If you purchased floating licenses: please make sure you configure your RLM server and environment variables correctly as explained in the floating licenses page.

如果您购买了浮动许可证: 请确保正确配置您的 RLM 服务器和环境变量，如浮动许可证页面所解释的那样。

Render-time error: Failed to communicate with server or Unknown error. Code: 11 or Unknown error. Code: 14

呈现时间错误: 与服务器通信失败或未知错误。代码: 11或未知错误。代码: 14

The very first time you'll try to render with Redshift, the license will be verified online. This verification happens only once, unless the computer configuration is modified. For example: the motherboard or disk drive is replaced. Or if the operating system is reinstalled or has been upgraded in a significant way (for example: a Windows update).

第一次尝试使用红移渲染时，许可证将在线验证。这种验证只会发生一次，除非计算机配置被修改。例如: 主板或磁盘驱动器被替换。或者，如果操作系统重新安装了，或者已经进行了重要的升级(例如: Windows 更新)。

If you see a "Failed to communicate with server" error message, or a message saying "Unknown error. Code: 11" or "Unknown error. Code: 14", this means that this license verification failed to complete.

如果您看到“ Failed to communicate with server”错误消息或“ Unknown error”消息。代码: 11”或“ Unknown error”。代码: 14”，这意味着此许可证验证无法完成。

This can happen because of a number of reasons:

出现这种情况的原因有以下几个:

No internet access

没有网络连接

Please ensure you have internet access when you first render with Redshift.

当你第一次使用红移渲染时，请确保你有互联网接入。

Your internet service provider (ISP) might be blocking the communication

您的互联网服务提供商(ISP)可能正在阻止通信

We have seen this happen in a few, rare, cases - especially with customers in China. Please try with a different provider (using your cellphone as a wifi-hotspot, for example) or try using a proxy.

我们已经在一些罕见的案例中看到了这种情况——尤其是在中国的客户中。请尝试使用不同的服务提供商(例如使用你的手机作为 wifi 热点)或者使用代理服务器。

You might have a firewall or proxy that is blocking the communication

您可能有一个阻塞通信的防火墙或代理

Please configure your firewall and/or proxy to allow communications to:

请配置您的防火墙及/或代理服务器，以便进行以下通讯:

activate.redshift3d.com, port 80 and port 443

Activate.redshift3d.com 80号及443号

Or you can try temporarily disabling your firewall and proxy. After the first render, you can re-enable them!

或者你可以尝试暂时禁用你的防火墙和代理。在第一次渲染后，你可以重新启用它们！

Your antivirus might be blocking the communication

您的防病毒程序可能正在阻止通信

This happens very rarely but we have seen it! Please try disabling your antivirus temporarily. After the first render, you can re-enable it!

这种情况很少发生，但我们已经看到了！请尝试暂时禁用您的防病毒软件。在第一次渲染之后，你可以重新启用它！

You might have had a Redshift crack previously installed

您可能已经安装了红移裂缝以前

An old Redshift crack was modifying the Windows "hosts" file to block communication to activate.redshift3d.com.

一个旧的红移裂缝正在修改 Windows 的“主机”文件，以阻止通信的 activate.redshift3d.com。

The "hosts" file is located in: C:\Windows\System32\Drivers\etc\hosts

“ hosts”文件位于: c: Windows System32 Drivers etc hosts

Please open the "hosts" file (it's a text file) and see if it contains any lines that mentioned Redshift. If it does, please remove those lines and save the file.

请打开“ hosts”文件(它是一个文本文件) ，看看它是否包含任何提到红移的行。如果有，请删除这些行并保存文件。

If you have any other cracks, please uninstall them as they can interfere with the activation process

如果您有任何其他裂纹，请卸载他们，因为他们可能会干扰激活过程

Render-time error: Hardware change detected. Please exit your 3d app, run the Redshift Licensing Tool and deactivate/reactivate your license

渲染时间错误: 检测到硬件更改。请退出您的3d 应用程序，运行红移授权工具并停用/重新激活您的授权

Simply following the instructions of this message should get rid of this issue.

只要按照这条信息的指示就可以解决这个问题。

If, on the other hand, this message keeps coming up and you're on Windows, this might be suggesting a problem with the WMI system. The WMI system is the part of Windows that helps identify a computer.

另一方面，如果这条消息不断出现，而您使用的是 Windows，这可能表明 WMI 系统存在问题。WMI 系统是 Windows 中帮助识别计算机的部分。

Please try the following steps to fix any possible WMI issues:

请尝试以下步骤来修复任何可能的 WMI 问题:

• First, disable any antivirus software you might have. We have seen, for example, Malwarebytes causing trouble with WMI access 首先，禁用你可能拥有的任何防病毒软件，例如，我们已经看到了 Malwarebytes 在 WMI 访问方面造成的麻烦
• Open a command prompt in administrative mode. You can do that by: 在管理模式下打开命令提示符。可以通过以下方式实现:
  • Pressing the windows key and typing "command prompt". You'll see the command prompt coming up as an option but 按下窗口键并键入“命令提示符”。你会看到命令提示符作为一个选项出现，但don't click it yet 先别点!
  • RIGHT 对-click it - 按一下 and then, from the menu that pops up, click "run as administrator" 然后，从弹出的菜单中，点击”以管理员身份运行”
• Once the command prompt window opens, type the following in it (at the end of each line, please press Enter) 打开命令提示符窗口后，在其中键入以下内容(请在每行末尾按 Enter)

After running the above, try running the Redshift Licensing Tool again and deactivating/reactivating.

运行上面的代码之后，再次运行红移授权工具并停用/重新激活。

Render-time error: Your support and maintenance has expired

渲染时间错误: 您的支持和维护已经过期

This error message means that this particular version of Redshift cannot be used with your current license.

此错误消息意味着此特定版本的红移不能用于当前许可证。

You can either purchase a maintenance extension or you can use a version of Redshift that is covered by your current license. The last version that you can use will be printed in the error message.

您可以购买维护扩展，也可以使用当前许可证覆盖的红移版本。您可以使用的最后一个版本将打印在错误消息中。

If you have, indeed, purchased a maintenance extension, please make sure to run the Redshift Licensing Tool to claim that extension! (and get rid of this error)

如果您确实购买了一个维护扩展，请确保运行红移授权工具声明该扩展！(并消除这个错误)

As a reminder, you can find all Redshift versions in the following forums:

提醒一下，你可以在以下论坛找到所有的红移版本:

For 2.5 (old) versions: https://www.redshift3d.com/forums/viewforum/36/

2.5版本: https://www.redshift3d.com/forums/viewforum/36/

For 2.6 (current) versions: https://www.redshift3d.com/forums/viewforum/39/

2.6版本: https://www.redshift3d.com/forums/viewforum/39/

For 3.0 (latest) versions: https://www.redshift3d.com/forums/viewforum/42/

3.0(最新版本) : https://www.redshift3d.com/forums/viewforum/42/